Shipping & Returns

UK delivery is FREE on all orders. EU and International delivery is FREE for orders of £40 and over.

 

EU Shipping under £40: Flat Rate fee of £6

International Shipping under £40: Flat Rate fee of £8

For UK orders we use Royal Mail 1st Class Signed For, which can take 1-3 Business Days once posted. For EU and International we use Royal Mail International Tracked and/or Signed, which can take 5-18 days depending on country and customs clearance.

Please be aware of any customs/tax charges you might incur depending on your Country. We will not he held responsible for any charges. Please also note a signature may be required upon delivery.

The processing of orders can take 3-5 days depending on stock (not including delivery time) You will receive an email confirming your order and a second email when your parcel has been sent.

Returns

If for any reason you change your mind, goods may be returned only if UNOPENED with the seals INTACT on the product box and in a resalable condition. Please contact us at returns@labellelune.com within 14 days of receipt of the item so we are aware before any return is made. The cost of posting the return is payable by the customer and we recommend using a recorded delivery service with proof of posting as we cannot accept liability for any lost returns. Once we have received the item back refunds can take up to 12 days to show via your original payment method.

If you would like to cancel your order before the item is dispatched please contact us ASAP at returns@labellelune.com before any shipping conformation email is sent and we will be happy to issue a refund.

Due to the nature of the product, we are sorry to say that once opened, we cannot accept returns unless faulty. Please contact us at returns@labellelune.com so we can help and advise what to do next.